Progress Tracker
Designed customer touchpoints that made product
authenticity and order visibility easier to understand.
Product designer
Designing clarity in complex systems.
10+ years across product, interaction, and UX design.
Enterprise depth with Amazon, Microsoft, and Nuance.
Designed AI and ML-supported experiences across fraud prevention,
enterprise operations, and appraisal tooling.
Highlights
Proof over polish.
A decade designing operational, trust, and AI-assisted systems across Amazon, Microsoft, startups, and SaaS — focused on measurable outcomes over visual noise.
Purchase impact +
Amazon Transparency — led customer touchpoints project that
increased purchase rate by 2% and reduced
returns by 6% for enrolled products.
Fraud + ML workflows +
Designed self-service and guided investigation workflows that
reduced frozen-account resolution time from days to
~5 minutes, while lowering false positives by
2% and false negatives by 5%.
This is also one of the strongest places to talk about how you
worked with machine learning in production.
Onboarding speed +
Built internal guided workflows that cut new customer service
representative onboarding from
8 weeks to 2 weeks.
Case study
Amazon Transparency
Increased purchase rates 2% and reduced returns 6% through improved trust UX.*
*For brands and products enrolled in the Transparency program.
Search and Detail Pages
Integrated Transparency into high-traffic shopping
surfaces to improve trust and enrollment visibility.
Amazon Lens
Extended Transparency into scan-based verification moments
so customers could confirm authenticity in context.
Case study
Aloft Appraisal
Modernized appraisal workflows with AI-assisted tooling.
AI-assisted appraisal workflows
Redesigned appraisal tooling around AI-supported field
population, auto-calculations, and workflow guidance to
reduce repetitive manual entry.
Decision-support interfaces
Introduced visual comparison systems, color coding, and
contextual data layouts to help appraisers make faster,
more accurate decisions.
Operational efficiency
Helped compress appraisal processing time from 2–4 hours
to roughly 45–60 minutes while improving workflow
consistency and usability.
Case study
IDEO Method Cards
A redesign focused on navigation, hierarchy, and clarity.
Research + landscape analysis
Surveyed existing educational and design-method systems to
understand where the original experience created friction,
ambiguity, and cognitive overload.
Information architecture
Reorganized navigation patterns, categorization systems,
and card relationships to improve discoverability and
reduce interaction complexity.
Interactive prototyping
Built iterative interface concepts and prototype flows
exploring hierarchy, visual organization, and touch-first
interactions for method exploration.
Tools, systems, platforms
From interface craft to AI workflows.
| Technology | Designer-perspective description | Level |
|---|
Applied AI work
Applied AI work
AI-assisted news aggregation and summarization.
Built Tabum.org, a news platform that pulls from diverse sources, generates concise summaries, and highlights patterns across coverage.
Summarization workflows
Prompt and JSON pipelines for consistent summaries.
Aggregation system
Source ingestion, normalization, and scheduled processing.
Utility layer
Weather and lightweight personalization.
Shape of AI flashcards.
Integrating AI into UX: a pattern-based approach for designers exploring how AI changes product behavior, interaction models, and interface decision-making.
AI UX pattern system
Organized emerging AI interaction patterns into a fast,
scannable flashcard format.
Designer-focused learning tool
Framed AI concepts through practical UX behaviors,
tradeoffs, and product examples.
Rapid AI prototyping workflow
Used AI-assisted design and lightweight deployment to move
quickly from concept to product.
Product experiments
Recent GitHub activity
Still building and shipping on GitHub.
Workflow prototype
Docuformer
A document automation prototype exploring how AI can help parse, clean, transform, and reuse PDF-based content across structured workflows.
Browser utility
Hide AI Chatbots
A Chrome extension prototype that detects and hides floating AI/chatbot widgets across websites, reducing interface clutter and restoring focus.
×
![]()
Mobile prototype
Dissolvr
A cross-platform iOS/Android messaging prototype using Expo and OpenAI to explore ephemeral communication, privacy controls, and a custom emoji-based language.
Workflow prototype
Applia
A job application assistant that finds relevant roles, tailors application materials, and shows transparent evidence of what was submitted.
Chrome extension prototype
Search for GPT
A browser extension concept for searching, organizing, and resurfacing past ChatGPT conversations more easily from inside the browser.
CV
Career and credentials
Experience across enterprise platforms, startups, education, and patented product work.
Enterprise
Amazon
Enterprise product design across commerce, trust, and
operational systems.
Nuance
Worked on product and UX design in speech, mobile, and
intelligent interface environments.
Microsoft
Early-career product design work, including patented
interface contributions.
Startup
Aloft Appraisal
Acquired
Led AI-assisted workflow redesign for modern appraisal
operations.
Centri Tech
Startup product design focused on applied product and
interaction challenges.
Pyng.me
Contributed to startup product direction and user
experience design over multiple years.
SNAPin
Acquired
Startup experience in mobile and product design prior to
acquisition.
Education
Graduate training in human-computer interaction and design
research.
Undergraduate foundation in visual thinking, making, and
design practice.
Patents
Named inventor on interface-related patent work.
Patent contributions tied to large-scale product and
system innovation (CS Guided Workflows).
Graphical excellence is that which gives to the viewer the greatest number of ideas in the shortest time with the least ink in the smallest space.
Edward Tufte